Laptop restarts after a shutdown

[ELDERLORD]

After I do a shutdown, my laptop automatically starts up again within a second

[Nal_NR]

Hi @ELDERLORD,

Welcome to the HP Support Community. 

I'd be glad to help you! 

If your HP Victus 15.6-inch Gaming Laptop 15-fb0000 automatically starts up again after you shut it down, here are some steps to troubleshoot and fix the issue:

1. Check Power Settings

Disable Fast Startup:

• Press Win + R to open the Run dialog.
• Type control and press Enter to open the Control Panel.
• Go to Hardware and Sound > Power Options.
• Click Choose what the power buttons do on the left.
• Click Change settings that are currently unavailable.
• Uncheck Turn on fast startup (recommended).
• Click Save changes.

Check for Wake Timers:

• Go to Control Panel > Hardware and Sound > Power Options.
• Click Change plan settings next to your selected power plan.
• Click Change advanced power settings.
• Expand Sleep > Allow wake timers and set it to Disable.

2. Check BIOS/UEFI Settings

Access BIOS/UEFI:

• Restart your laptop and press F10 (or the specific key for your model) to enter the BIOS/UEFI settings.

Check Power Settings in BIOS:

• Look for settings related to Power On or Wake On LAN. Disable any settings that might cause the laptop to power on automatically.

3. Check Device Manager

1. Check for Wake Devices:
   • Press Win + X and select Device Manager.
   • Expand Network adapters and right-click your network adapter.
   • Select Properties and go to the Power Management tab.
   • Uncheck Allow this device to wake the computer if it's checked.
   • Repeat for other devices under Keyboards and Mice if applicable.

4. Check Scheduled Tasks

1. Check Task Scheduler:
   • Press Win + S and type Task Scheduler, then open it.
   • Look through the tasks under Task Scheduler Library. Check for any tasks that might be set to wake or start the laptop.

 

Please find the remaining steps in the next post. 

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @ELDERLORD,

Please find the remaining steps below.

5. Update BIOS/UEFI

1. Check for BIOS Updates:
   • Visit the HP Support website and search for your laptop model.
   • Download and install any available BIOS/UEFI updates. Follow the instructions provided by HP carefully.

6. Perform a Hard Reset

1. Power Off and Disconnect:
   • Shut down your laptop.
   • Disconnect all external devices and the power cable.
   • Press and hold the power button for about 15 seconds.
   • Reconnect the power cable and start your laptop to see if the issue persists.

7. Check for Malware

1. Run a Malware Scan:
   • Sometimes malware can cause unusual behavior. Run a full system scan with your antivirus software or use Windows Defender.

By following these steps, you should be able to identify and resolve the issue causing your laptop to restart automatically after shutdown.

If none of the above steps work, it may be a hardware issue or a more complex problem. Contact HP Phone Support or visit a service center for further assistance.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.