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03-18-2022 02:34 AM
@Fennyjuma -- You need both the product-ID and the serial-number, to get the "as-shipped-from-the-factory" specifications, before accessing http://Support.HP.COM
03-18-2022 06:40 AM
hi @Fennyjuma
more exactly, your P/n product number, will probably give you the model..
The serial number S/N, it will bring you more warranty support information, if no longer valid
HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support
- Product name (model number): Identify your notebook in a series your product belongs. For example, HP Spectre Folio - 13-ak0001na. You might need more specific information to find support for your product.
- Product number (SKU, part number): Use this number to download the correct drivers or find support documents. For example, 5ES85EA or 5ES85EA#ABA.
- Serial number: Identifies your specific HP product. You need this number to service the notebook, find warranty status, or work with HP Customer Support. To learn how to find your serial number, go
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03-18-2022 12:53 PM
>> You need both the product-ID and the serial-number
> more exactly, your P/N (product number), will probably give you the model..
> The serial number (S/N) ... will bring you more ... information
@Prométhée -- Sorry, but thanks for rewording and then posting the same information that already had been posted.
Great minds think alike -- continue d'essayer
03-19-2022 07:51 AM - edited 03-19-2022 07:53 AM
@itsmyname wrote:@Fennyjuma -- You need both the product-ID and the serial-number, to get the "as-shipped-from-the-factory" specifications, before accessing http://Support.HP.COM
You gave an answer, simple and incomplete
the user does not need both to access the product page
the serial number S/n can be given then to have the status of guarantee
The exact answer is given in the product identification link
no need to answer that !
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