Laptop turns on signs in etc, but no task bar icons show, left click on start up or anything not wor

[Devie]

Laptop turns on and signs in and starts up, but no task bar icons appear and everything I click on will not open,  only had it a few weeks and it’s new, I know the mcafee free trail is up now and I got Norton to install, but I can’t open anything 

i know it froze a couple of times and perhaps I must have shut it off by the button instead of shutting it down. 

Thanks 

[asmita6658]

@Devie

Greetings!
 
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand the taskbar is not responding.

Appreciate you trying the steps. Don't worry, I'm here to help. To better assist you - 

1) Are you able to access any other options on the computer? 
2) Were there any recent changes made? 

While you respond to that, let's try these steps -

Step 1 Hard Reset -

1) Shutdown the computer. 
2) Unplug all the Adapter and peripherals connected. 
3) Press and hold down the power button for 15 to 20 seconds. 
4) Plug-in the Adapter. 
5) Try to turn on the computer. 

Step 2 BIOS Restore -

1) Shutdown the computer. 
2) Hold down the Windows and B button together while the computer is still turned off. 
3) Turn on the computer and continue to hold the Windows and B button until a BIOS Recovery screen appears. 
4) Follow on-screen instructions and click on OK.

Step 3 System Restore -

1) Shutdown the computer. 
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3) Press F11 once for System Recovery. 
4) Choose the Keyboard Layout. 
5) Click on Troubleshoot. 
6) Go to Recovery Manager and click on System Restore. 
7) Choose a Restore point or a Restore date when the computer was working fine. 
8) Click on OK to initialize the System Restore.

You may also refer to this document - HP PCs - Using Microsoft System Restore

Hope this helps!

Let me know how that goes.

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