Create an account on the HP Community to personalize your profile and ask a question
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
09-12-2019 09:17 PM
Product: HP Pavillion P6000 Series
Operating System: Microsoft Windows 10 (32-bit)
While attempting to turn on my computer I got a message saying “Your computer has encountered a problem and needs to be restarted”. After restarting another screen popped up saying “preparing automatic repair” followed by “chose your keyboard layout”. I am stuck at this message and cannot do anything. Neither the mouse nor the keyboard respond to any commands. How do I get passed this screen and back into my computer?
1 REPLY 1
09-15-2019 09:30 AM
Welcome to the HP Support Community!
I recommend you restart the computer and check whether you are able to boot to Windows.
If you continue facing the issue, then follow the below steps.
- Click Repair your computer at the bottom.
- Choose Troubleshoot>Advanced Options>Command Prompt.
- Type chkdsk /f /r C: and then press Enter.
- Type exit and press Enter.
- Restart your PC to see if the problem is fixed or not.
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
I am an HP Employee
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for? Ask the community