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Locked out of computer

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HP Pavilion 24 All-In-One PC
Microsoft Windows 10 (64-bit)

After the latest BIOS update I am unable to get into my computer.  I'm locked out!!  It doesn't recognizes my name but not the password.  Granted, I have lost thatinformation.  I tried to change the PW but was not allowed.  Please help!  I use this computer for work.  

Suggestions please!

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Not clear if you have a BIOS password problem or a Windows password problem. A BIOS update should not adversely affect either. A BIOS update would set the PC back to BIOS defaults which would be no password requirement to enter the BIOS.


Anyway, this forum does not provide password assistance. You will have to sort this out.



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Message 3 of 3
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Hey @Sandytoesnaples 


Thank you for visiting the HP Support Community.


Yeah, as @Grzwacz pointed we can't help you out with this kind of issues !


According to the Community's Rules of Participation:


4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.


Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 





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