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Locked

‎03-15-2022 03:11 PM

HP Recommended
Product: HP Pavillion 23 AIO PC
Operating System: Microsoft Windows 10 (64-bit)

Hello, and thank you for your help.  Last year, my mom passed away suddenly from Covid-19.  It's very strange that the password I knew didn't work, and I am unable to login to her HP desktop computer (Windows 10).  My mom had a small business, and handled the family finances from this computer,

What can or should I do?  I have inherited her "estate" and have all the necessary documents.

Thank you!!!

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-15-2022 03:18 PM

HP Recommended

Hey @SKIM64 

 

Thank you for visiting the HP Support Community and I'm so sorry for your loss.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

Regards,

 

MarcusC

I work on behalf of HP.

View solution in original post

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1 REPLY 1

‎03-15-2022 03:18 PM

HP Recommended

Hey @SKIM64 

 

Thank you for visiting the HP Support Community and I'm so sorry for your loss.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

Regards,

 

MarcusC

I work on behalf of HP.
1 person found this reply helpful
Was this reply helpful? Yes No
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