cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
Amma73
New member
3 2 0 0
Message 1 of 5
216
Flag Post

Solved!

Looking at enlarged pictures in my picture file

HP Recommended
QN618AA#SABA#DA
Microsoft Windows 10 (64-bit)

When I open my picture file on the C drive i get several folders.  when i open a folder and then choose a picture to enlarge it just comes up a black screen.

1 ACCEPTED SOLUTION

Accepted Solutions
WAWood
Level 16
Level 16
34,613 27,047 3,124 6,763
Message 4 of 5
Flag Post
HP Recommended

@Amma73 

OK, then click on it once.  It will put up a windows with some icons in it which is a list of alternate apps you can use. Select Windows Photo Viewer.

 

Then, see if that works better.



I am a volunteer and I do not work for, nor represent, HP

View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4
WAWood
Level 16
Level 16
34,613 27,047 3,124 6,763
Message 2 of 5
Flag Post
HP Recommended

@Amma73 

You're mixing terms and that makes understanding the issue difficult.

 

A picture "file" contains an image, not folders.  Only a folder can contain other folders.

 

If you are using File Manager to open a picture file, it then probably  launches Windows Photo Viewer to see the picture.

 

To see what you are using, enter "defaults" (without the quotes) in the search area and choose Default Apps.  Then scroll down through the list until you see Photo Viewer and report back what it says there.



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Amma73
Author
New member
3 2 0 0
Message 3 of 5
Flag Post
HP Recommended

It says Photos

Was this reply helpful? Yes No
WAWood
Level 16
Level 16
34,613 27,047 3,124 6,763
Message 4 of 5
Flag Post
HP Recommended

@Amma73 

OK, then click on it once.  It will put up a windows with some icons in it which is a list of alternate apps you can use. Select Windows Photo Viewer.

 

Then, see if that works better.



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Amma73
Author
New member
3 2 0 0
Message 5 of 5
Flag Post
HP Recommended

That did it.. Thank you so much.  I guess an update changed something because i have been looking at these pictures for years without a problem.

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation