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Chittibabukanna
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Message 1 of 4
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Looking for technical support and demo

HP Recommended
HP 20 C402NE13-7130
Microsoft Windows 10 (64-bit)

I BUY THIS PRODUCT 4 MONTHS AGO I NEED TECHNICAL PERSON NEED DEMO 

SYSTEM WORK VERY SLOWLY WORKING STREAMING WE NEED SOME INSTALLATION UPDATES WE ARE BASIC KNOWLEDGE SO PLEASE KINDLY SEND SOME TECHNICAL professionals sort it our request. 

 

 

3 REPLIES 3
Lil_Boy_Blue
Level 12
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Message 2 of 4
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HP Recommended

Hi

This is a forum manned by volunteers, so help is limited.

 

HP 20 C402NE13-7130


Make, Model and OS please.
SKU: if possible by this method
WinKey + R and type
msinfo32
Read Line 9
System SKU: N6K07EA#ABU

Please do not post Serial Numbers.

 

Is it one of these?

https://support.hp.com/gb-en/product/hp-pavilion-dv6-7100-entertainment-notebook-pc-series/5262597/m...

 

Give more details please.

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wb2001
Level 15
Level 15
12,842 12,635 1,773 5,013
Message 3 of 4
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HP Recommended

@Chittibabukanna,

What you have is an HP 20 -c402ne with the I3-7130 processor, as shown here.

I do understand "novice", so your typing in "capitals" was not considered as extreme shouting.  It just took about a minute to fully decipher your inquiry.  That unit is what, IMHO,  an entry level computer.  In a sincerity that product is no more than a laptop put into a flat panel monitor. It even has a laptop power supply.

The processor is a very low end chip, so it will be slow. What does concern me is it was released June 2018, so it becomes a bargain price for retail turnover when you got it 4 months ago.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
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WAWood
Level 16
Level 16
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Message 4 of 4
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HP Recommended

@Chittibabukanna 

 

Sorry for your troubles on a relatively new PC, but as already mentioned, this is a self-help Community forum and we have no way of either contacting you directly or sending anyone to service your PC.

 

Even a newly-bought PC running Win10 is going to be S.L.O.W -- because it probably sat in a warehouse or on a shelf for MONTHS, and now it is up and running, Windows Update is trying to bring it up to date.  That will slow your PC to a crawl, drive the processor to 100% routinely, and make it all but unusable until the updates are done.  Those could take a few hours; they could take days to finish.

 

If you want onsite warranty support, you would have to contact HP Customer Support directly to make any arrangements and to find out what is available in your area.

 

To contact HP Support see the following link to create yourself a case number, then call and it may help speed up the call process:
Step 1. Goto this page https://support.hp.com/us-en/contact-hp
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number
Case number and phone number appear.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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