ME Firmware Update failed/Error sending end of post message to ME: HECI disabled, proceeding w boot

[Hypnorino]

Since having updated to Windows 10 Creator's Update, when booting into Windows 10 x64 I've started getting the messages "ME Firmware Update failed" and "Error sending end of post message to ME: HECI disabled, proceeding with boot' straight afterwards on the HP logo boot screen. It takes around 1 minute to boot up the computer. 

the BIOS firmware is F.30 (the latest available on the web site). 

The system works OK sometimes,but it would occasionally freeze for no reason and/or WIFi would disappear. 

The device manager shows that no HECi is installed on the system. And Intel MEI software from the site would not install at all.

Any help please? 

[DavidSMP]

Hi @Hypnorino,

Thanks for stopping by the HP community. A very good day to you. 🙂 I reviewed the post regarding issues with freeing and errors on the computer after the Creator’s update. I will be delighted to assist you here. 🙂

Superb description and stupendous diagnosis of the issue before posting. Kudos to you for that. :). It is greatly appreciated. 🙂

For me to assist you with accurately I would require more information regarding this.

• Did you try to update all the drivers using HP support assistant?

Please check these intel and Microsoft community links which suggest to reinstall or roll back the bios for the same.

• Link 1 Microsoft community link: https://answers.microsoft.com/en-us/windows/forum/all/me-fw-update-failed-please-try-again/9ee9d527-...
• Link 2: Intel community link: https://communities.intel.com/thread/99399
• So to roll back the bios please try both the steps prescribed in this link: http://support.hp.com/us-en/document/c02693833
• Then update the bios, chipset and graphics drivers from this link: http://hp.com/drivers  please select the country and follow the on-screen instructions.
• If this does not work, use the HP support assistant to update the drivers and windows.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, please. Please note that I am not overloading you with a lot of troubleshooting steps. Instead, just like you, I am eager to ensure that the problem gets resolved. So I am providing you with more resources and information at your disposal to deal with the situation better.

Hope this helps.   I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂  Please reach out for any issues and I'll be there to assist you. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

Take care now and have a splendid week ahead. 🙂

[Hypnorino]

Hi @DavidSMP,

Thank you for your reply. I've tried all those step all along and they do not work. 

First of all, I have got an all-in-one pc, not a notebook. So key + B (or V) combination does not activate any emergency BIOS recovery. 

Second, if I launch UEFI hardware diagnostic environment, the AIO won't accept the older firmware file (F.11 Rev.A) saying that it is not meant for my system, so no rollback is possible. I believe the newer firmware (F.30 Rev.A) is corrupted and I do not even have a slightest idea how it got installed in the first place. The latest drivers are installed from here.

As of now the problem has not been resolved yet, I'm afraid.  

[Riddle_Decipher]

@Hypnorino

It looks like you were interacting with @DavidSMP, but he is out for the day & I'll be glad to help you out, 

I'm the Riddle_Decipher & I'm at your service. 

I have reviewed your conversation with DavidSMP and did some research on your concern, it looks like this driver should do the trick,

This package provides the Intel Management Engine Components Driver for supported notebook models running a supported operating system.

Click here to download

Let me know how that works out, keep me in the loop and Good luck! 😉

[Hypnorino]

Thank you, @Riddle_Decipher!

Unfortunately, the installation fails without progressing.

[Riddle_Decipher]

@Hypnorino

Thank you for responding,

It's great to have you back 😉

I appreciate the descriptive image with the information,

That said, I went through the previous conversations again to check if I missed anything and I realized that you haven't done the BIOS recovery as it works on both desktops and notebooks:

To recover an earlier version of the BIOS on your PC:

1. Turn off the computer.

2. With the computer off, press and hold the Windows logo key  and the B key at the same time.

3. Still pressing those keys, press and hold down the Power button on the computer for 2 to 3 seconds, and then release the Power button but continue to hold the Windows and B keys until the BIOS update screen is displayed or until you hear a beeping sound (usually 8 beeps).

CLICK HERE FOR THE DETAILS

Keep me posted for further assistance 😉

[Hypnorino]

Nothing happens when I press Windows logo key  and the B key (nor the V key) at the same time. The AIO just keeps on booting. 

I am sure that HP failed to provide a proper BIOS cause the last BIOS update ruined my AIO. 

Is there a way to contact the people responsible for the BIOs programming, to have them look at the latest BIOS file? 

[DavidSMP · Accepted solution]

Hi @Hypnorino,

I reviewed the post comprehensively. You have displayed remarkable patience, great effort and tremendous patience to try and get the issue resolved. kudos to you for that. It is appreciated. greatly. 🙂

The bios is corrupt and the AIO needs to be serviced by contacting Hp technical support.

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

• (1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
• (2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
• (3) Once completed click the 'Show Options' icon on the bottom right.
• (4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately. If the unit is under warranty repair services is taken care of by the manufacturer’s warranty.

Let me know how it goes.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

Cheers!

[Hypnorino]

Thank you DavidSMP

This is my second bad experience with HP products. 

I'll service my AIO with the reseller here in Kazakhstan as you've suggested.

Many thanks! 

[DavidSMP]

Hi @Hypnorino,

It has been a fabulous experience working with you. 🙂 I thank you greatly for accepting this as a solution. 🙂 You've been simply amazing with your technical expertise and thanks again for giving me the privilege to share this platform with you. 🙂

I hope the unit works great and stays healthy for a long time after repair 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.