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04-11-2020 07:19 PM
Hello. Just a simple question regarding the service I recieved yesterday in setting up my new printer. The specifics of the hardware are irrelevant, as I only want to confirm that the protection I signed up for to protect my computer (at the encouragement of your tech support) is legit. Apparently the drivers weren't loading properly because my IP address had been highjacked by an overseas website or something, and all of my personal information was at risk. In order to resolve the issues I had to subscribe to a 2 year plan with Micro Global Solutions LLC for $199.00 US, and they were given remote access to my computer to go inside and resolve the issues and provide me with proper protection (by disguising my IP address) and support for the next two years. This process took some time, and everything appears to be legit. I'm happy with what I believe this to be, but I would like to confirm that this is in fact legitimate, as I am unable to find any information online about Micro Global Solutions as an internet protection company?
- Tags:
- They are phonies!!!!!
- they told me to go to my local computer dealer. I called again
- This is a scam. I was hacked and I called them for assistance
- to find out their support and they told me to call customer service. I was charged $499 for 6 years. Thank goodness American express was able to dispute my claim and I got my money back. I cannot figure out how they are connected to HP
04-11-2020 09:32 PM
I don't know what you found, but I found this in under a minute: https://microglobalsolutions.com/
They have a contact page -- so you should contact them to confirm THEY actually contacted you.
I am a volunteer and I do not work for, nor represent, HP
04-12-2020 06:09 PM - edited 04-12-2020 06:11 PM
I found them to be a scam, closed my credit card account, contacted my bank, the Federal Trade Commission, State Police, Microsoft (who they said to be sub-contractors of) talked with 3 different representatives all saying it was a scam, blocked their 3 phone #s (the guy called me 6x repeatedly leaving messages each time). They only offered me 1 yr for that price. It was all very time consuming which I really didn't need at this time. The same exact thing happened with me, it was my printer. They must have fake web sites for these companies, mine was Canon. PLEASE BE ADVISED!!!!!!!!!!!!!!