-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Desktop Operating Systems and Recovery
- Missing Ethernet driver

Create an account on the HP Community to personalize your profile and ask a question
07-25-2024 03:14 AM - edited 07-25-2024 03:15 AM
Laptop is the HP Pavilion Plus 14 inch Laptop PC 14-ey0000, and my issue is that i can't seem to find the Ethernet section in "Network & Internet", or in device manager. The Ethernet cable works on my other laptop which uses intel, so i think that because this laptop has an AMD CPU, that could be causing the problem.
07-25-2024 06:28 AM
Chapters 1 and 2 of the service manual indicate that the model series does not come with an ethernet port.
pdf_8734625_en-US-1.pdf (hp.com)
Wi-Fi only.
You will find that many HP consumer class notebooks no longer come with built in ethernet.
My HP 15-ee0047nr notebook doesn't have an ethernet port either and that one was made in 2020.
If you need ethernet, you can use a USB 3/USB-C to RJ-45 gigabit ethernet adapter.
07-25-2024 06:23 PM
Thank you for response, but the issue isn't that i don't have an Ethernet port, i already have a USB to Ethernet adapter that works well, but it doesn't seem to matter on this laptop as the laptop is missing Ethernet adapter drivers in device manager.
07-25-2024 07:37 PM
You're very welcome.
Since I don't understand the problem, as you stated the USB ethernet adapter works, I don't have any other suggestions.
The notebook does not come with an onboard ethernet port so there wouldn't be any ethernet drivers in the device manager.