Missing all files

[Marjie271]

A USB drive was not working.  I was directed to update my HP hardware diagnostics.  After I updated it and performed the diagnostics, I lost all of my files.  I have been unable to recover them.  Please help.

[zoey7886 · Accepted solution]

@Marjie271, Welcome to the HP Support Community!

Thanks for reaching out about your query regarding all the files missing!  
We're thrilled to have the opportunity to assist you and provide a solution.  

Here are some basic troubleshooting steps to help recover lost files and fix the USB drive issue:

Check If Files Are Hidden

1. Connect the USB drive to your laptop.
2. Open File Explorer and go to the USB drive.
3. Click on View > Show > Hidden items to check if the files are hidden.
4. If the files appear, copy them to another location.

Check Recycle Bin

• If you deleted files during diagnostics, check the Recycle Bin to restore them.

Use Windows File Recovery Tool

1. Download Windows File Recovery from the Microsoft Store.
2. Open Command Prompt as Administrator.
3. Use the following command to scan your USB drive (replace E: with your USB drive letter):
   winfr E: C:\RecoveredFiles /extensive
4. Check the C:\RecoveredFiles folder for recovered data.

Check for USB Drive Errors

1. Open File Explorer, right-click the USB drive, and select Properties.
2. Go to the Tools tab and click Check under "Error checking."
3. Follow the prompts to fix any detected issues.

Try a Different Port or PC

• Plug the USB drive into a different USB port or another PC to check if it's readable.

Perform System Restore (If Applicable)

1. Type "Create a restore point" in Windows Search and open it.
2. Click System Restore > Next.
3. Select a restore point before the files were lost and follow the prompts.

Take care, and have an amazing day! 
 

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