Mouse keeps jumping

[Echo_Lake]

@Clowe46
Thank you for posting back. 

You’ve done an excellent job on diagnosing the issue from your end. I appreciate your efforts to try and resolve the issue.

As you've mentioned about moving the computer interrupt the video playback, this sounds most likely a hardware related issue. 

Let's perform a system factory recovery reset in order to isolate the issue.

This document explains how to reset the computer to its original factory shipped state. Click here

Hope this helps! Keep me posted for further assistance.

[Clowe46]

Thank you so much!!!! My laptop is now back to normal. I really appreciate everything you have done to help me.

[Echo_Lake]

@Clowe46

Thank you for posting back. 

Glad to hear that the issue is resolved. If you need any help, feel free to reach out to us.

Have a great day!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Clowe46]

I did what you said to do with half of my mouse freezing. It is still doing it again. It started to do it again a few days ago. And like I said before when I move a tiny bit the show or movie I am watching gets fast forward to near the end. 

[Echo_Lake]

@Clowe46
thank you for posting back.

I would be glad to help you with the issue you are facing today. I understand the difficulty with the problem. 

As you've performed relevant troubleshooting steps and the issue persists, Windows 10 has a reset feature that repairs your computer by reinstalling the operating system. let's reinstall the windows operating system to isolate the issue. 

To perform a Windows 10 system reset through Windows Recovery Environment: Click here 

Note: Backup your files and data before initiating system recovery

Hope this helps! Keep me posted for further assistance.

[Clowe46]

Also why is it that all my DVDs EXCEPT for two are able to play? It’s weird. My second and third favorite won’t play in the dvd thing.

[Echo_Lake]

@Clowe46

Thank you for posting back. 

I appreciate your efforts to try and resolve the issue. As you've performed relevant troubleshooting steps

and the issue persists, I would request you to contact our Phone Support and our Support Engineers should be able to Remote into your computer and sort this out

• HP Support can be reached by clicking on the following link:
• Click on this link – www.hp.com/contacthp/
• Select the product type.
• Enter the serial number of your device or select let HP detect your product option.
• Select the country from the drop-down.
• You should see the HP phone support number or Chat option listed

Please feel free to contact us here anytime you need any further assistance.