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‎06-04-2024 01:33 AM

HP Recommended
Product: HP Pavilion All-in-One - 27-xa0031
Operating System: Microsoft Windows 10 (64-bit)

It won't boot all I get is repair an diag screen an screen is black. Code says software issue.vwill Hp sent me a repair cd or a copy of windows 10

3 REPLIES 3

‎06-04-2024 03:06 AM

HP Recommended

@Robertscharett 

 

For (original) Windows 10/11. please use Cloud Recovery tools (to get bootable USB drive)


                   https://support.hp.com/us-en/document/ish_4511095-4511141-16


Regards.

BH
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‎06-07-2024 11:40 AM

HP Recommended

I wanted to say thank you for your help. Please excuse me for my I'm new to all of this. I went to the Microsoft store downloaded everything. But when it came up in ask about my product id numb it told me to ask hp support. for help for other options.

\

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‎06-07-2024 11:52 AM

HP Recommended

Is there other options i bought this computer in 2019. used it 4 times an then bam black screen i new less than i do now an put it up for parts. saw it again 2 wks. ago. With little more knowledge in me. couldn't see screen so bran HDMI to tv. Started it up an it right from the start went to repair an diag screen then to the blue repair option screen an I've been stuck there ever since. Which lead me to yall. An now to the point its not acknowledge my product id out of warranty. Why pay for a warranty on some thing that didn't work 4 times. Sorry frustrated. Please help

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