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‎03-03-2021 06:28 PM

HP Recommended
Product: HP ALL-IN-ONE PC

Help! I was on my PC logging in for my school account for the morning then, my PC made a frying sound. Some faded lines popped up on the screen. I changed the wire and it still happened. I have had USB in all USB sockets at the time maybe it was an overload but I need it resolved PRONTO. 

1 REPLY 1

‎03-04-2021 12:43 PM - edited ‎03-04-2021 12:44 PM

HP Recommended

@itsJack0206 

I understand your concerns -- but realistically, what is it you expect US to do to resolve this?  Sounds to me like the monitor shorted out in some way, and that is a hardware failure -- which we here can do nothing at all about.

 

If the PC is still under warranty, you could look into getting the monitor replaced -- but that is something YOU would have to do yourself, as we have no way to assist in that.

 

UK HP contact info: http://support.hp.com/gb-en/contact-hp/



I am a volunteer and I do not work for, nor represent, HP
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