cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
Yolymar1990
New member
1 0 0 0
Message 1 of 4
226
Flag Post

My computer had a virus I try to factory reset hard reset an I keep receiving error codes

HP Recommended
HP Pavilion
Microsoft Windows 10 IOT

Testing driver 1 smart check passed

Long DST test in progress.

The reset did not help to restore my window 🆘...

3 REPLIES 3
Prométhée
Level 16
Level 16
7,686 7,586 811 2,860
Message 2 of 4
Flag Post
HP Recommended

Hello
the hard drive is defective
It can continue to operate for a certain time, but it can definitively break down, if it is not already the case!
If possible, save personal data
Try a full reinstall
Be careful even if it works, it may permanently break down, save the data regularly.
This may allow you to use the computer while you find a hard drive!

You can try to help yourself with this tutorial (sorry not fully translated)

que faire en cas d' erreur / échec dst du disque dur - HP Support Community - 7338574

 Using the HP Cloud Recovery Tool (Windows 10, 7)


Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem >

was this reply helpful , or just say "thank you " ? Click on the yes button 
Warning
If you have to do certain manipulations, it is at your own risk, think carefully before acting!
If you don't think you can, get help, or go to a professional





Desktop-Knowledge-Base
happy New Year
Was this reply helpful? Yes No
savvy2
Level 7
1,432 1,058 40 105
Message 3 of 4
Flag Post
HP Recommended

no PC told why do that, what desktop is it, model

no error codes told, not exactly ( it is good that smart passes) this creates great hope.

tell all epSA F12 errors. if none say none. please.

the PC unstated has a manual. and chapter Recovery is there. (but useless after huge w10 upgrades) no PC told.

is the PC new or old with w10 or upgraded long ago or what.>?

we can not know history of any OS on any PC it must be stated if known. sure.😁

the word Pavilion means zero to me. vast decades of PC named that so, zero meaning to me nor will I guess.

if w10 loaded on to w7 ,the HP recovery is now (useless to w10)

how ever the 3 cold but of failing w10 evokes the w10 magical 3times fail recovery. do that yet>?😎

 

sadly no PC Desktop told,😂

NO warranty answers by me.
Was this reply helpful? Yes No
Prométhée
Level 16
Level 16
7,686 7,586 811 2,860
Message 4 of 4
Flag Post
HP Recommended


Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem >

was this reply helpful , or just say "thank you " ? Click on the yes button 
Warning
If you have to do certain manipulations, it is at your own risk, think carefully before acting!
If you don't think you can, get help, or go to a professional





Desktop-Knowledge-Base
happy New Year
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation