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‎06-17-2025 06:24 AM

HP Recommended

I need help, my computer won't turn on or restart, when I try to restart it from a previous point it can not find any system. I have tried everything I can think of. Also I can not get into safe mode.

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1 REPLY 1

‎06-18-2025 06:50 AM

HP Recommended

Hi @AdisS,

 

Welcome to the HP Support Community! We're stoked to have you on board! 

 

To help us get started on resolving your issue, could you please share the model name of your device?

 

To better assist you, could you please let us know what message or error code appears on the blue screen with the six options?

 

This information will help us guide you through the appropriate steps to troubleshoot and resolve the issue.

 

We're looking forward to helping you get back up and running! 

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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