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10-04-2022 05:13 PM
For reasons I don't know I stopped receiving updates to windows 10. I (erroneously) thought it was because windows 11 was out.
I recovered the system with acronis 2018 (external storage), and later I succeded in getting the system up to date.
But then I discovered the computer will not restart (is this related to updates? I wish I knew).
A SFCscan found no corruption.
My computer is HP Envy 700-200Z. The comp. repair tools could not find a solution.
Does anybody know what is the matter?
Please help.
10-05-2022 11:34 AM
hi
you can be a bit more specific
You say it won't start, but not at all..
it seems to have signs of something, nothing at all, it gets stuck at some point?
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10-05-2022 03:36 PM
What happens is that when I click on the "restart" option (after clicking on start/power buttons) I can observe some short activitiy of the computer (on the screen) but then the display screen goes totally black for some while and finally a notification "monitor going to sleep" appears on the screen.
After that nothing can be done. I try moving the mouse with no result. I have to shut down with the start button on the computer and then start again.
The same thing happens if I click on the sleep option but moving the mouse awakens the computer.
The same as above happens when while working with a program or whatever the notification "restart" appears on the screen and I click on it.
Why does this happen, Please help.