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Sparkles20
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My desktop has no Operating system

HP Recommended
HP 24H080NA

Hi, I bought a 2nd hand HP 24G080NA to replace the one my daughter broke (she smashed the top left screen) but it came with no operating system.I can’t download windows 10 on a memory stick at present.So I thought that perhaps I could use an old recovery disc,when I get to the language pop up my mouse doesn’t work for me to  click next to continue.Ive changed batteries.

 

i am not the most techincal person but I need to resolve this so my daughter can do her school work and I can do my work too,if anyone can help me I would greatly appreciate it as I’m starting to get really fed up with it all.Thanks

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Prométhée
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Hello
You can download the system with this tool,

 Using the HP Cloud Recovery Tool (Windows 10, 7)

I tried the pc seems to be supported, if it is this model

24-g080na (ENERGY STAR) PC Product Specifications
the number to give is this: W3B92EA # ABU

 

"to replace the one my daughter broke (she smashed the top left screen)  "

what model is it, it doesn't work at all anymore?

 



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Sparkles20
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Hello Promethee

 

thsmks for your response 

i have tried to do what you have suggested,but I’m using my neighbours laptop..I have also tried  to obtain the media creation tool there’s not enough disk space for me to download onto USB.

i tried to get the cloud recovery tool but I have to sign into his microsoft account,I am pretty sure he doesn’t trust me enough to give me his password.I don’t know what to do? 

the previous desktop had worked for a few hours when I linked it up to my smart TV but it no longer works as I can’t navigate the mouse around the screen.

 

im starting to regret getting a replacement and should of just bought a cheap new laptop..

 

can you suggest anything else please? Thank you

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Prométhée
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If you can use the computer, you should be able to download the iso directly:

 

https://www.microsoft.com/en-us/software-download/windows10

 

otherwise for the HP tool you will need a usb key large enough



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Sparkles20
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I have downloaded it on to my neighbours  laptop but now found out my usb stick isn’t large enough,can you buy a usb stick large enough and if so which one should I buy?

 

i don’t understand what you mean by iso? The computer does not work,it turns on and then the language window pops up but I can’t navigate the mouse to click continue.

im ready to give up for now as I have spent many hours on this and not getting anywhere,

thank you for your help promethee 

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Prométhée
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if it is about the usb tool Hp I can just tell you what is written:
Make sure you have a blank USB drive with a minimum of 32 GB.
I never tested, maybe a smaller capacity key may be enough, it depends on the models

For iso microsoft:

Using the tool to create installation media (USB flash drive, DVD, or ISO file) to install Windows 1...

Follow these steps to create installation media (USB flash drive or DVD) you can use to install a new copy of Windows 10, perform a clean installation, or reinstall Windows 10.

Before you download the tool make sure you have:

  • An internet connection (internet service provider fees may apply).
  • Sufficient data storage available on a computer, USB or external drive for the download.
  • A blank USB flash drive with at least 8GB of space or blank DVD (and DVD burner) if you want to create media. We recommend using a blank USB or blank DVD, because any content on it will be deleted.
  • When burning a DVD from an ISO file, if you are told the disc image file is too large you will need to use Dual Layer (DL) DVD Media.

https://www.microsoft.com/en-gb/software-download/windows10

 

 

 



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