-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Desktop Operating Systems and Recovery
- Re: My desktop won't finish a hard reset so it seems to be s...

Create an account on the HP Community to personalize your profile and ask a question
10-23-2020 06:40 PM
I have a Pavilion 23 that I was resetting to give to someone else. Since about 2:30 pm yesterday, it still says " Resetting this PC 99%". I am afraid to turn it off because I don't want to damage it, and I am only good at following instructions on electronics. What can I do?
10-24-2020 05:20 AM
Chances are it is not going to finish. Try turning it off by holding down the power button and restarting. There may be just a minor thing causing the "not finishing" that will not matter.
If that does not work, you might need to reinstall Windows
If you need the install media for Windows 10, you can make it from this Microsoft download
https://www.microsoft.com/en-us/software-download/windows10
With a working PC, scroll down to the "Using the tool to create installation media"
and then follow the directions.
I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the "Was this reply helpful" Yes button.