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‎06-08-2026 03:47 PM

HP Recommended

My laptop has a problem where it turns on the mute button and microphone button light stay on and the screen is black then the caps lock and number lock lights start blinking and then they stop and the fan turns on and the laptop turns off then on then does it 2 more times and on the third time the fans just stay on until you do a hard reset and if it manages to turn on after that, the ouput audio driver has been disconnected and cannot start properly.

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1 REPLY 1

‎06-10-2026 12:06 PM

HP Recommended

Hi @Imhaveissue,

 

Welcome to the HP Support Community! We're stoked to have you on board! 

 

To help us get started on resolving your issue, could you please share the model name of your device?

 

Need help finding your product number? We've got you covered! Check out this handy guide:  

https://support.hp.com/in-en/document/ish_2039298-1862169-16 

 

Meanwhile, you can refer to the following link to resolve the issue: 

https://support.hp.com/us-en/document/ish_1997719-1528356-16

 

We're looking forward to helping you get back up and running! 

 

Best regards,

Kuroi_Kenshi

I'm an HP Employee.


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