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‎08-07-2020 10:07 PM

HP Recommended
Product: HP chromebook- 15-de0518wm

Hi, i could really use some help.

My laptop (HP Chromebook 8th generation) was working perfectly fine yesterday but now when I went to use it today my screen no matter what i do is pink. I have checked and it says my Chromebook is up to date so i am not really sure what to do. I also have 4 months left on my manufacturer's warranty so is this fixable or is it time to start looking for a replacement?

1 REPLY 1

‎08-08-2020 03:19 AM - edited ‎08-08-2020 03:24 AM

HP Recommended

Hello
most often this type of problem is a hardware defect

But if you have this problem on power up, in bios, etc, it is probably not software
The computer is guaranteed, take advantage of it, contact the after sales service!

https://support.hp.com/us-en/product/hp-chromebook-15-de0000/26122289/model/29770897/how-to

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