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HP Recommended

My windows got deleted and can't reinstall from USB is there a disc or USB I can but with recovery pre installed on it. If so which one do I buy

7 REPLIES 7
HP Recommended

Windows 11 home is what was installed on my all in one pc

 

HP Recommended

Your PC should be supported by the HP cloud recovery tool which you can use to create a bootable USB recovery drive that will reinstall Windows, the drivers and the software that originally came with your PC.

 

Here is an info link for how to use the utility.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Support

HP Recommended

I cant do anything on my computer I can't download anything  so can you tell me what to do step by step 

HP Recommended

I can't do anything until you let me know what the full model number or product number of your notebook is.

 

https://www.hp.com/us-en/shop/tech-takes/how-to-find-hp-laptop-model-number?cjdata=MXxOfDB8WXww&utm_...

HP Recommended

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HP Recommended

It's a all in one pc desktop

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HP Recommended

Use another PC and a 32 GB USB flash drive to create a bootable USB recovery drive that will reinstall Windows, the drivers and the software that originally came with your PC with the HP cloud recovery tool.

 

How to Use the HP Cloud Recovery Tool in Windows 11 | HP Support

 

You can download the software from the Microsoft Store.

 

HP Cloud Recovery Tool - Free download and install on Windows | Microsoft Store

 

Since you have to use the utility on another PC, you will have to enter your PC's product number in the tool's search window in order to proceed.

 

Your PC's product number is:  7P3P1AA#ABA

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