NUMBER LOCK

[M--1]

I'm not really sure how to describe this. I've done numerous searches and cannot find anything. 

The number lock key turns itself off on its own. I do a lot of data entry and this is really inconvenient. I could go a whole day without it happening or a day where every time I move the mouse the keypad on the right of the keyboard just turns off so that every time I enter a different number I have to hit Num Lock. Sometimes I have to press it multiple times to activate number lock. I have purchased new keyboards, both wired and wireless, but it makes no difference. Any advice would be greatly appreciated. Thank you!

Note...the numbers across the top work perfectly.

[Irwin6]

Hi @M--1,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing an issue with the keyboard on your PC.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Please follow the steps below to perform an extensive system test to confirm if the hardware is working fine.

1) Shut down the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.  

4) Go to the system test > extensive test

If the hardware is working fine, update the BIOS for your PC by clicking on the link.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

-Install all the pending updates for the Windows operating system following the below steps.

Go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it.

-If the issue still persists, click on this link to perform a recovery on your Laptop.  (Take a backup of the data before performing a recovery)

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

 Irwin6

HP Support