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‎09-08-2017 08:43 AM

HP Recommended
@Jamie73 wrote:

Thank you so much for your help.  You are absolutely right, I was scammed and they installed a password on my computer that I was not able to penetrate.  I took my computer to the repair store and it had to be set it back to the original factory level.  I hope no one else falls for the call where the caller says "I am from Microsoft and I see that you just installed Windows 10 and I need to look at your computer."  That is the scam I got caught up in and have learned a big lesson from.  Thanks again.

Jamie73 - do you know how they set your password back to original factory level?

 

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‎11-01-2017 03:16 PM

HP Recommended
I have that same problem with my HP Pavilion 23. What is Microsoft doing about this scam that is going on? Because they must have gotten my information from Microsoft. Also Microsoft should have notified customers about this scam that has been going on.
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‎11-01-2017 03:35 PM

HP Recommended

@Nlate

 

The Microsoft scam is a phishing SCAM.

 

Just random calls trying to find someone to take the bait.

 

My mother is 89 years old and receives about 5-6 of these a year.

 

SHE HAS NO COMPUTER.

 

REO

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‎11-01-2017 04:14 PM

HP Recommended
Well they know all the ins and outs of Microsoft's procedures they followed them to the T, they even had all of my information I had provided to HP.
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