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‎08-03-2020 04:19 PM

HP Recommended
Product: HP ENVY TE01-1011
Operating System: Microsoft Windows 10 (64-bit)

Need a copy HP Envy Desktop Windows 10 .inf and .oem files
We Bought a new HP Envy and two HP Z230 PC's, Windows10 64bit PC s, to move and run an OS Win7 image from a Windows 7 pc & application using Acronis True Image 2020 and Universal Restore. We need to add a copy of the HP Windows 10 .inf's and .oem's in order to copy the W7 images and W10 .inf's & .oem's to the W10 pc. Acronis Support recommended we check with the HP Manufacturer.
We searched entire HP site and chats and could not find a way to ask this inquiry. We found all the .exe drivers and in the Windows 10 Registry we could not find the .inf's and .oem's. How can we locate and copy the Windows 10 HP Envy Desktop, .inf's and .oem's? Any HP contact info or internet link for us to research would be greatly appreciated?

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-06-2020 12:34 PM

HP Recommended

@WmCF

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4

‎08-06-2020 12:34 PM

HP Recommended

@WmCF

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No

‎08-06-2020 04:17 PM

HP Recommended

The tips and Docs on HP Recovery really assisted us in getting a Windows 10 PRO 64 recovered and working fine. Thank you ECHO_LAKE

Was this reply helpful? Yes No

‎08-07-2020 08:25 AM

HP Recommended

Kudos to ECHO_LAK: Thanks again for the HP Recovery "Tips & Docs". We can close this resolved issue. Regards, WmCF

Was this reply helpful? Yes No

‎08-07-2020 03:12 PM

HP Recommended

@WmCF

 

I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.


Have a nice day ahead.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
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