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- Need a copy HP Envy Desktop Windows 10 .inf and .oem files

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08-03-2020 04:19 PM
Need a copy HP Envy Desktop Windows 10 .inf and .oem files
We Bought a new HP Envy and two HP Z230 PC's, Windows10 64bit PC s, to move and run an OS Win7 image from a Windows 7 pc & application using Acronis True Image 2020 and Universal Restore. We need to add a copy of the HP Windows 10 .inf's and .oem's in order to copy the W7 images and W10 .inf's & .oem's to the W10 pc. Acronis Support recommended we check with the HP Manufacturer.
We searched entire HP site and chats and could not find a way to ask this inquiry. We found all the .exe drivers and in the Windows 10 Registry we could not find the .inf's and .oem's. How can we locate and copy the Windows 10 HP Envy Desktop, .inf's and .oem's? Any HP contact info or internet link for us to research would be greatly appreciated?
Solved! Go to Solution.
Accepted Solutions
08-06-2020 12:34 PM
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:
The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system.
- Click here: https://support.hp.com/in-en/document/c04758961#AbT3to perform System Recovery (Windows 10)
- Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10)
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE
I am an HP Employee
08-06-2020 12:34 PM
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:
The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system.
- Click here: https://support.hp.com/in-en/document/c04758961#AbT3to perform System Recovery (Windows 10)
- Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10)
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE
I am an HP Employee