• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎08-06-2019 02:58 PM

HP Recommended
Product: HP Pavillion Elite HPE-500y
Operating System: Microsoft Windows 7 (64-bit)

Hello.

 

How can I acquire a recovery disk for my HPE-500y desktop PC? 

I need to repair windows to get it to boot up.  Since it's a Windows 7 OA, I need a HP recovery disk for my PC that has WIndows 7 on it.

I've Google searched like crazy trying to figure out of there's a way around not having to get a recovery disk.  I'm far from an expert when it comes to computers, but I haven't found any way around needing a HP recovery disk with Windows 7 on it.

 

Thanks in advance for your help.

1 REPLY 1

‎08-06-2019 03:03 PM

HP Recommended

Hi:

 

If your PC came with W7 Home Premium, you can make your own W7 installation media from the link below.

 

https://getintopc.com/softwares/operating-systems/windows-7-home-premium-free-download-iso-32-bit-64...

 

I have zipped up and attached the Microsoft utility below that you will need to transfer the ISO file to a DVD or USB flash drive, so that it is bootable.

 

Then after windows 7 installs, you can install the drivers and available software from your PC's support page.

 

https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-elite-hpe-500-desktop-pc-series/5035344...

 

Otherwise, since HP no longer sells recovery media for your PC's model series, you can order a recovery kit from this vendor at the link below...

 

http://www.computersurgeons.com/p-20298-windows-7-64-bit-recovery-kit-lq078av-for-hp-pavilion-elite-...

 

 

Windows7-USB-DVD-Download-Tool-Installer-en-US.zip
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.