-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Desktop Operating Systems and Recovery
- Need os recovery

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07-26-2024 02:46 AM
For (original) Windows 10/11. please use Cloud Recovery tools
https://support.hp.com/us-en/document/ish_4511095-4511141-16
Regards.
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07-26-2024 06:52 AM
I checked the cloud recovery tool database and your PC's product number (3JT56AA#ACJ) is not supported by the software.
Your only option will be to use the Microsoft media creation tool to create a bootable W10 installation flash drive and clean install W10.
Download Windows 10 (microsoft.com)
After W10 has completed installing, you can install the drivers and available software from your PC's support page:
HP All-in-One - 22-b221in Software and Driver Downloads | HP® Support
Here's a video which shows you how to install W10:
Install Windows 10 using a USB Drive (Media Creation Tool) (youtube.com)