• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎02-21-2020 10:54 AM

HP Recommended
Product: HP Slimline Desktop - 260-p037cb (ENERGY STAR)
Operating System: Microsoft Windows 10 (64-bit)

I boot up using Acronis True Image Boot Media. Clone the drive and after cloning, the old drive is removed. New drive in place. PC just shows the HP Logo.

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-21-2020 11:19 AM

HP Recommended

Hi:

 

If cloning the drive didn't work, the only suggestion I can offer would be to clean install W10 by making a bootable USB drive using the media creation tool at the link below.

 

https://www.microsoft.com/en-us/software-download/windows10

 

When you get to the part of the installation process that asks 'Where do you want to install Windows,' delete every partition on the hard drive, leaving just one partition of unallocated space, click Next, and W10 should install.

 

After W10 has completed installing, you can install the drivers and available software from your PC's support page.

 

https://support.hp.com/us-en/drivers/selfservice/HP-Slimline-200-Desktop-PC-series/10734583/model/12...

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎02-21-2020 11:19 AM

HP Recommended

Hi:

 

If cloning the drive didn't work, the only suggestion I can offer would be to clean install W10 by making a bootable USB drive using the media creation tool at the link below.

 

https://www.microsoft.com/en-us/software-download/windows10

 

When you get to the part of the installation process that asks 'Where do you want to install Windows,' delete every partition on the hard drive, leaving just one partition of unallocated space, click Next, and W10 should install.

 

After W10 has completed installing, you can install the drivers and available software from your PC's support page.

 

https://support.hp.com/us-en/drivers/selfservice/HP-Slimline-200-Desktop-PC-series/10734583/model/12...

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.