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‎03-18-2018 06:48 PM

HP Recommended
Product: HP p6510f
Operating System: Microsoft Windows 10 (64-bit)

I upgraded my win7 home 64 bit to win10 home 64 bit and now I need a bios upgrade in order to install M update 1709. The computer is eight years old and HP won't help as the info doesn't go any farther than win7 and says hat I have the right bios (6.09 )but that's for the win 7OS. I really need to get this 1709 update. Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-19-2018 10:15 AM

HP Recommended

@anothernonymous

 

Hello;

Allow me to welcome you to the HP forums!

 

According to the HP product page for your PC, it did not come with Win10 preinstalled -- and HP only makes BIOS upgrades for the OS versions that come preinstalled on their PCs.
 
Additionally, HP makes their BIOS upgrade OS-version-specific, meaning the PC must be running the same version of Windows as the BIOS upgrade.  Thus, you can not run, for example, a BIOS upgrade designed for Windows 7 or 8x in Windows 10.
 
This means there is no BIOS upgrade you can download from HP for your PC.



I am a volunteer and I do not work for, nor represent, HP

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3 REPLIES 3

‎03-19-2018 10:15 AM

HP Recommended

@anothernonymous

 

Hello;

Allow me to welcome you to the HP forums!

 

According to the HP product page for your PC, it did not come with Win10 preinstalled -- and HP only makes BIOS upgrades for the OS versions that come preinstalled on their PCs.
 
Additionally, HP makes their BIOS upgrade OS-version-specific, meaning the PC must be running the same version of Windows as the BIOS upgrade.  Thus, you can not run, for example, a BIOS upgrade designed for Windows 7 or 8x in Windows 10.
 
This means there is no BIOS upgrade you can download from HP for your PC.



I am a volunteer and I do not work for, nor represent, HP
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‎03-20-2018 04:24 AM

HP Recommended

Hi,

 

What is the 1709 installer saying when it halts?

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‎03-20-2018 04:50 AM

HP Recommended

That's okay, I finally got microsoft to resolve this issue for me..Thanks to all.

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