No driver for SSD

[Gulizia]

I want to re-install Windows 11 with the USB I made with the MediaCreationTool from the microsoft website.

But when it's time to choose where I want to install it, there's no disk available... Driver missing ?

After a call with HP Support : "No driver available" ... 

Someone can help me please ?

NVMe SAMSUNG MZVLQ1T0HBLB-00BH1

Numéro de série: 0025_38D2_2142_E225

[Paul_Tikkanen]

Hi:

If your PC as an Intel 11th gen core processor, there is a special process needed to install W10/W11 on PC's with the Intel 11th gen core processors...

See the info at the link below.

https://support.hp.com/us-en/product/hp-15-f2000-laptop-pc-series/35900344/model/35900346/document/c...

Here is the link to the driver you need...

This package contains the Intel Rapid Storage Technology Driver for the supported notebook models and operating systems. The Intel Rapid Storage Technology is designed to provide functionality for the Intel Storage Controllers. The driver improves Serial ATA (SATA) disk performance with Native Command Queuing.

https://ftp.hp.com/pub/softpaq/sp135501-136000/sp135979.exe 

There is an error in that document, and that is where HP tells you to right click on the Intel driver file and select Extract to

When I ran through the steps, I don't get an Extract to option when I right click on the file.

You will probably have the same issue.  Download and install the free 7-zip file utility from the link below.

The 1st file at the top of the page is for 64 bit.

7-Zip (7-zip.org)

Then you can right click on the exe file, select 7-Zip from the menu, and select Extract to:  and let it extract the file into its folder name (sp135979), and copy that folder to your USB flash drive, and continue with the instructions.

Then you can install the drivers and available software from the support page.

HP Pavilion All-in-One 27 PC 27-ca1000i (4N5D8AV) Software and Driver Downloads | HP® Customer Suppo...

[Gulizia]

It's an Intel i7 12th gen, same procedure ?

Thank you for your help !

[Paul_Tikkanen · Accepted solution]

You're very welcome.

Yes, it should be the same procedure using the same file.

If for some reason that driver doesn't work, use the zip file from Intel at the link below.

Intel® Rapid Storage Technology Driver Installation Software with Intel® Optane™ Memory (11th and 12...

[Gulizia]

I tried with the zip file from Intel and it worked !