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HP Recommended
HP Pavilion Desktop - 570-p050

I can't get into my computer. The log in screen which I guess goes through. Microsoft won't accept my pin or password. I reset the password but it keeps telling me that my device is offline and that I need to use the last known password which obviously I don't know.

Please help I don't want to Factory reset my computer and lose all of my photos and everything

1 REPLY 1
HP Recommended

Hi,

Thank you for visiting the HP Support Community.

In that case it is not permitted to post instructions about locked password, bios password, windows password cause security measures.

According to the Community's Rules of Participation:

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.

Regards. Stay safe.

I work on behalf of HP.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.