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GizmoMartin
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Solved!

OMEN Desktop no longer works after small topple.

HP Recommended
Omen Desktop 870-224
Microsoft Windows 10 (64-bit)

Recently my desktop took a short tumble. I'm talking like, it was pushed over, and hit the ground. Since then, it blue screened three times, and when I tried updating to the newest windows update, it refuses to boot up. I let it try to do a repair on itself but it gave me a screen saying it could not be repaired. Since than it never goes past the Omen logo screen. I popped it open to see if anything popped out of place or got jostled but there was already a lot of stuff unplugged that I can't remember it it had always been like that or not. It turns on fine, no noises or stutters, but I fear it's still a hardware issue. Please help.

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Prométhée
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Message 3 of 3
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Hello
check if it is this model

870-224 Product Specifications
When a tower computer suffers a shock, most of the time it is the hard drive that cannot support it!
With a little "luck" it may just be the hard drive
Do the tests HDD as shown here:

https://support.hp.com/ca-en/document/c03467259

You would simply need to replace the Hard Disk if it is out of order, you can do it yourself, and it won't cost you much.



Please remember to mark the answers this can help other users:
please click on the accept as solution button if message provided an answer to the problem





Desktop-Knowledge-Base

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WAWood
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HP Recommended

@GizmoMartin 

Apart from the "hardened" laptops the military uses, laptops are not designed to survive being dropped.  The usual casualty is the hard drive -- which will often simply not work after that.  But other issues, including fine cracks in the motherboard traces and cracks in the screen, can also happen.

 

We have no diagnostics you can download and run to examine motherboard for cracks.

 

You would need to contact an HP Repair or Service Center to have them examine it to find out if it can be fixed and what that would cost.

Since you live in the U.S., here is a link to the HP Service Repair Centers:
https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm

Good Luck

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
Prométhée
Level 16
Level 16
5,710 5,641 619 2,380
Message 3 of 3
Flag Post
HP Recommended

Hello
check if it is this model

870-224 Product Specifications
When a tower computer suffers a shock, most of the time it is the hard drive that cannot support it!
With a little "luck" it may just be the hard drive
Do the tests HDD as shown here:

https://support.hp.com/ca-en/document/c03467259

You would simply need to replace the Hard Disk if it is out of order, you can do it yourself, and it won't cost you much.



Please remember to mark the answers this can help other users:
please click on the accept as solution button if message provided an answer to the problem





Desktop-Knowledge-Base

View solution in original post

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