OS Problem

[Nilanchala]

My recovery disc has been corrupted.Can i get my original OS back..

[Paul_Tikkanen]

Hi:

If your PC originally came with W8.1, you can make your own W8.1 installation media by downloading the ISO file from the link below.

https://www.microsoft.com/en-us/software-download/windows8ISO

I have zipped up and attached a the Microsoft utility below that you will need to transfer the ISO file to a DVD or USB flash drive so that it is bootable.

Then you can install the drivers and available software from your PC's support page.

https://h22207.www2.hp.com/us-en

[Nilanchala]

Thanks u for your help sir.But my pc was originally preloaded with w8 later it becomes w8.1.can i got original OS for w8 in the link or i have to follow any different path.

My pc was not opening while automatic repair so i have to choose to format my pc but now the recovery OS disc which i have not working.

What to do??

[Paul_Tikkanen]

You're very welcome.

OK, here is how you can reinstall W8.1 by using the W8 product key in your PC's BIOS.

Install W8.1 by creating the Microsoft installation media, using another Windows PC, if yours is not working...You want W8.1 64 bit.

https://www.microsoft.com/en-us/software-download/windows8ISO

If you are asked to enter a product key during the installation process, use this generic key.

This is the generic key for W8.1 'Standard.'

334NH-RXG76-64THK-C7CKG-D3VPT

If you had to enter the generic key, manually change the generic product key to the W8 key in your PC's BIOS in the PC settings menu.

After you get W8.1 installed, and you had to manually enter the W8.1 generic product key, you will need to run the free utility I zipped up and attached below, that will show you show the W8 product key in your PC's BIOS.

You can run it now if you can still get into Windows.

I have also zipped up and attached below, the Microsoft tool which hopefully will transfer the ISO file to a DVD or USB flash drive so it is bootable.

Then you can install the available drivers and software from your PC's support page.

[Nilanchala]

With this method can i use original w8 OS like previously  or i have to buy a product key??

Can i use a Dell laptop to download the recovery software you given??

[Paul_Tikkanen]

The method I posted will clean install W8.1, not W8.

You will be using the W8 product key to activate the W8.1 installation at no cost to you.

Since W8.1 was a free upgrade, the W8 product key works, but you have to change the generic key to the genuine W8 key in your PC's BIOS and you get the key by running the showkey plus utility I attached.

You do not have to buy anything.

Yes, you can use any brand PC with W7 or newer installed to do the above procedure.

[Nilanchala]

Thank you sir for the explanation.please tell the process in details  how to install w8.1 and procedure to  apply geneinu product key w8 in BIOS  to activate windows.

Can i go to the version of w8 which i had when i had

bought the pc??

[Paul_Tikkanen]

You're very welcome.

I have already explained the procedure in complete detail above.

You cannot go back to W8 because it is not available for download.

You would have to call HP in your country and see if you could order W8 recovery media if you want to reinstall W8.

http://h10032.www1.hp.com/ctg/Manual/c00047049.pdf

It is very highly unlikely that HP has W8 recovery media anymore.

[Nilanchala]

After downloading the w8.1 iso 8 will i simply copy to a USB or i have to perform some other procedures to boot the pc by using USB in pc??

[Nilanchala]

How to create bootable USB device after downloading win 8.1 englisn_x64??