cancel
Showing results for 
Search instead for 
Did you mean: 
StrawberryCharm
New member
2 1 0 0
Message 1 of 4
4,319
Flag Post

PC Assistance getting new parts

HP Recommended
Model: M9Z75AA HP ENVY 27-p014 AiO PC ALL
Microsoft Windows 10 (64-bit)


Model: M9Z75AA HP ENVY 27-p014 AiO PC ALL  

 

Hard drive test Failure. Failure ID Q0AEML-85GA31-PXPAMA-60D503 do I have to replace the hard disk? Any link where I can buy one?

3 REPLIES 3
Paul_Tikkanen
Level 21
Level 21
135,018 124,374 20,702 31,787
Message 2 of 4
Flag Post
HP Recommended

Hi:

 

The error code reported, Hard Disk 1 SMART Hard Drive Detects Imminent Failure, means the hard drive is about to fail, or has failed, needs to be replaced and the operating system reinstalled.

 

The specs and parts list for your PC indicate the drive is a notebook size (2.5") drive.

 

https://support.hp.com/us-en/document/c04826818

 

http://partsurfer.hp.com/Search.aspx?searchText=M9Z75AA

 

I'm going to give you two options:

 

A same kind replacement 1 TB mechanical hard drive.

 

https://www.amazon.com/Blue-1TB-Mobile-Hard-Drive/dp/B071F9MLJJ/ref=sr_1_8?dchild=1&keywords=1tb+har...

 

If you can live with 500 GB of space, a better performing, normally more reliable solid state drive.

 

https://www.amazon.com/Blue-NAND-500GB-SSD-WDS500G2B0A/dp/B073SBZ8YH/ref=sr_1_3?crid=202GB8P3OFX4K&d...

 

Below is the link to the service manual where you can find the hard drive removal and replacement procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c04858286

 

After you replace the hard drive, you can reinstall W10 for free by making a bootable USB installation flash drive using the Media creation tool at the link below.  Select the 64 bit option.  You will need access to another working Windows PC for this.

 

https://www.microsoft.com/en-us/software-download/windows10

 

After W10 has completed installing, you can install the drivers and available software from your PC's support page.

 

https://support.hp.com/us-en/drivers/selfservice/hp-envy-27-p000-all-in-one-desktop-pc-series-touch/...

Was this reply helpful? Yes No
StrawberryCharm
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Thank you for your quick reply, I have opted for the SATA SSD and reading the reviews I came across that I need these cables to make it work with my PC a SATA III cable and a 2.5” to 3.5” adapter bracket to fit in the desktop. Sorry to ask again, buy can you please provide links to these cables and also I read that with the SSD before I can reinstall the OS the PC doesn't recognize the disk. Based on your experience will I have this issue? Thanks in advance.

Was this reply helpful? Yes No
Paul_Tikkanen
Level 21
Level 21
135,018 124,374 20,702 31,787
Message 4 of 4
Flag Post
HP Recommended

You're very welcome.

 

According to the specs and parts list for your PC, your PC has a 2.5" drive, not a 3.5" drive, so no cables or adapters should be required.

 

You may want to open up the PC now and check since it isn't working anyway.

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation