Password lockout

[TinaReedy1]

My father has the beginnings of dementia and cannot remember the email and or recovery options for his Microsoft account on our HP Pavilion desktop. Is there a way to delete his Microsoft account off of the computer without losing our pictures and other personal information on our hard drive?

[Dragon-Fur]

@TinaReedy1 

I am sorry about that, Tina.

I understand this is a disaster of larger magnitude than loss of a simple password.

Bad news:

We cannot help.

It does not mean you lose everything, it means you need to get help from Microsoft.

If all else fails, (all online support) a licensed Microsoft technician can likely help access the computer.

Side Note - Be Careful and Stay Alert

If anyone sends you a private message, or an email, or "anything" claiming that a mystery person will help you - please consider it is likely a scam.  These bad people will promise all sorts of impossible and magical help if you would just give them a credit card number and let them into your computers.

The official word on the subject...

Password Reset – Windows Password

Unfortunately, we cannot assist.

Community members are prohibited providing any information that can / will breach the computer's security.

If you are using a Microsoft Account to log into the computer,

You may be able to get help from Microsoft.

Reminder:  You can reset your Microsoft password using a different computer

Microsoft Account – Password Reset

When you can't sign in to your Microsoft account

Password Help on the Community

According to the Community's Rules of Participation

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

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What else?

A licensed Microsoft Technician can likely provide you access to the computer. 

Be prepared to show proof of ownership.

Thread will be locked.

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