Pavilion 23xi goes black

[GBUCK1]

Monitor goes black and only reappears when power cord is disconnected and reconnected.

[Jeet_singh]

@GBUCK1,

Thank you for posting your query on HP Community,

Let's try these steps here: 

Let's try to install the display drivers for your monitor. Click here to download

Please note, You select the correct Operating system before downloading and installing the driver for your Display/Monitor.

Once done, restart the computer.

If the issue persists, please try these steps below: 

Step 1: Checking power

Disconnect the video cable from the monitor and make sure the monitor power cable is plugged into a power outlet.

With the monitor plugged in, press the power button on the monitor. There should be a power indicator light located on the monitor case. What happens to the light?

• If power light remains off when you press the power button, either the monitor is not receiving power or the monitor is defective. Check all of the following items before attempting to service or replace the monitor:

  • Make sure the power outlet has power and the power outlet matches the power rating for the monitor.

  • Connect the a different power outlet.

  • Try a different power cord.

• If the light comes on, the monitor has power. Continue to the next Step.

Step 2: Displaying a built-in on-screen message

Use the following steps to see if a built-in on-screen message displays.

1. Connect the video cable and turn on the computer.

2. Turn on the monitor and wait about ten seconds while the computer starts.

You may refer to this support document for - HP Flat Panel LCD Monitors - Monitor is Blank

Let me know how it goes for further assistance.

That said, If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

[GBUCK1]

The solution seems to be working so far.  Since the problem occurs on a random basis I won't be able to confirm until later today or tomorrow.  That said.....thank you for getting back to me with some options for a solution.  It's much appreciated.

[asmita6658]

Sure, @GBUCK1

Have a great day!