Preparing automatic repair then black screen pops up

[Adam37]

When I turn on my hp pavilion 20 all in one pc i get the hp logo with a loading screen then it then proceeds with a windows logo and say preparing automatic repair after about 3 miniutes it shows a black screen but the pc is still on. please help 

[KrazyToad]

@Adam37

Welcome to HP Forums. This is a great place to get support, find answers and tips.

I have gone through your Post and I see that your computer is not booting up.

I'll try my best to help and hopefully we should be able to sort this out 😀

May I know since when are you facing this issue?

If this issue started recently, you can perform a System Restore to an earlier time when it was working

- Shut down the computer completely.
- Turn on the computer and repeatedly press the F11 key, about once every second, until you see the Windows loading screen.
- If a language selection screen opens, select the language you want to use to continue.
- On the Choose your keyboard layout screen, select the keyboard layout that matches your keyboard type.
- On the Choose an option screen, click Troubleshoot.
- On the Troubleshoot screen, click Advanced Options.
- On the Advanced options screen, click System Restore.
- Click Windows 10 as the target operating system.
- The System Restore window opens. Click Next.
- Click the restore point that you want to use, and then click Next.
- The Confirm Restore Point window opens.
-Click Finish to restore your computer to a previous point.
- Do not interrupt System Restore when it starts. Doing so can corrupt your hard drive and create more problems. Click Yes in the warning that appears.
- System Restore returns the computer configuration to a previous point in time and restarts.
 

If the System Restore fails, I suggest you run a Test on the Hard drive to confirm the Hardware Functionality before we proceed 👍

- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Hard drive

Please perform these steps patiently and let me know how it goes

Have a Wonderful Day. Thank you 😀

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted

[Adam37]

When I Press the f11 key it shows the hp loading screen then a black.I dont see the language selection screen that you were talking about 

[KrazyToad]

@Adam37

Thanks for keeping me posted.

I see that you are unable to access the Recovery Manager.

I have sent you a Private Message. Please check your private message icon in the upper right corner of your HP Forums profile.

Next to your profile Name, you should see a little blue envelope

Thank you

[Lanz84]

Hi,

The same thing is happening with mine too. Goes black after turning it on and says preparing automatic repair. I have tried F11 on start up but says please wait and again screen goes blank.

I also done the hard drive testing test and all have passed no errors showing.

What else can I do?

[Echo_Lake]

@Lanz84
Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
• Did you make any changes in the settings of your PC prior to the issue?
• What is the operating system

Keep me posted for further assistance.

[Lanz84]

Hi,

Product # 1ZH36PA#ABG

No just when I started it again it started doing that. I am wondering if it maybe got a virus bit not sure.

[Echo_Lake]

@Lanz84
Thank you for posting back. 

Let's try this workaround: Upon the 'Preparing automatic repair' window, press-and-hold Power button 3 times to forcefully shut down the machine. The system will enter boot repair page after 2-3 times of reboot, choose Troubleshoot, then go on to Refresh PC or Reset PC.

If this fails then you need to reinstall windows Operating system: The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10, 7)

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[LuvsBucs]

I have the same problem. F11 does nothing. I cannot get into safe mode. Turning the machine on and off 3 times did not access recovery menu. I have made a bootable disk on an USB external drive but cannot access it. Nothing gets past the black SOD. HELP!

[Echo_Lake]

@Lanz84

Thank you for posting back. 

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.