04-24-2016 09:19 AM - last edited on 04-25-2016 02:53 PM by kevin-t
so, I had to turn off my computer and after I turned it back in I got an error message stating that I have to repair my computer and to press esc which I did, now when I turn it on it acts as if it turns on and it's running but no screen at all, so I put in my recovery USB and still no screen, now what?
it's a hp pavillon p7-1423w
and the model #: [Personal Information Removed]
I hope someone can help me
Solved! Go to Solution.
04-25-2016 03:34 PM
Hi there @momzywomzie,
Welcome back to the HP Support Forums! I understand that you got an error message about repairing your computer and now it will not start past a blank screen.I am happy to give you a hand with this.
I would recommend that you start with this document: HP Desktop PCs - Computer Does Not Start (Windows 10,8). Read through it carefully while following the symptoms.
Please let me know whether that works for you or if there is a change, and if it does resolve your issue, please mark this post as a solution. Kudos would also be appreciated.
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
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04-25-2016 10:34 PM
thanks for getting back with me. I let a friend look at the computer for me and he told me that he could not get the computer to start either so he took the hard drive out and manually wiped everything off of it and then reinstalled windows 7, it's working again...till next time, lol