ProDesk 600 G2 keeps freezing daily, at random times.

[jperezklh]

Hi Everyone,

I have a new ProDesk 600 G2 that I have been using for about a week.  Almost every day, the system freezes, at random times, and the only way to get thing going is to power cycle the system.  I look in the event viewer, system logs, and it registers an event ID 6008.  It states "The previous system shutdown at (specified time and date) was unexpected."  What is strange is that the PC did NOT shutdown, at the time it stated.  It just froze, or appeared to freeze.  Then when I power cycle the PC and restart it a new entry is placed in the event viewer.  This one shows as Event ID 41 and states..."The system has rebooted without cleanly shutting down first.  This error could be caused if the system stopped responding, crashed, or lost power.  Again, this second error coincides with the time I power cycled the system, so I would expect this one.  I have tried reinstalling all the latest drivers, but nothing seems to help.  I have used HP desktops for the last 10 years and have never encountered anything like this.  A search, on the web really didn't bring anything up.  I believe it may be defective hardware, but wanted to see if anyone had any suggestions before going that rout.  Thank you all in advance for any suggestions. 

[old_geekster]

Jperezklh, welcome to the forum.

I suggest that you contact the seller for help.  If you bought it from HP's Store, you should contact HP Customer Service.  You should not be having any problems with a brand new computer.

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.

[stuhad]

We have two ProDesk 600G2's doing this exact thing. Have run Windows Updates. Updated everything from HP Support Assistant. Latest BIOS update has been applied (No2). Changed power settings to High Performance.

Is there a BIOS update or something being worked on?

[Flauyven]

Was wondering if either of you found out any useful information about this?  My company recently bought about 100 ProDesk G2 SFF's and a fraction of this are having what sounds like this exact problem.

[old_geekster]

@stuhad, @Flauyven, welcome to the forum.

I have asked the appropriate people within HP to review your problems.

[Omar-E]

@Flauyven

@stuhad 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.

If you are unfamiliar with how the Forum's private message capability works, this post has instructions.

[old_geekster]

Thank you, @Omar-E.

[ChristofN]

Hi Omar-E,

we are suffering from the same issue as mentioned above. 😞

Prodesk 600 G2 are freezing randomly.....sometimes freezing with black/white screens....

Installed all Windows Updates and latest drivers.

Do you have a solution for this behaviour? Can't deliver this problem machines to our customers... 😕

[sergiops]

Same issue on several ProDesk 600G2 Small Form Factor with windows 10 64 bits, but never freezing with black/white screens .

Any suggestion?

[Prospera-TB]

      We were told it is a known issue with the USB controller drivers where the PC is not actually freezing, it is just not accepting any keyboard & mouse input.  Calling HP Support we heard, "HP was working on it".  On escalation, they had a test driver we could try.  They would mail us a CD.  Then there was no CD. 

     One of our tech's reloaded clean with the latest drivers from Intel and the ProDesk 600 G2 MT went 36 hours in a testing suite without locking up.  But now it is starting again.   Model P5U66UT#ABA.  Very frustrating.