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‎11-27-2019 06:56 PM - last edited on ‎11-27-2019 07:15 PM by Retired

HP Recommended
Product: Unknown i5 processor
Operating System: Microsoft Windows 10 (64-bit)

When I try to start Windows Solitare Collection or try to go onto other MS sites such as MS store the screen shows a whirligig with the message "Signing-in".  The situation never resolves.  In a similar situation but not with MS connections I am getting a "Performing Security Scan"  that may or may not resolve after an hour.  The entire problem started up 48 hrs ago.  Machine is clean via a full system scan with Bit Defender Total 2020.  As Barney Fife might say "I want to edited this the bud..."

1 REPLY 1

‎11-28-2019 04:39 AM

HP Recommended

Hi

Can't really help, as I have the same kind of problem.

MS Tech just created a new USER and copied the profile over (unsuccessfully) but it does play Solitaire.

 

It is an MS problem I guess as my Wife's Asus laptop also suffers.

 

Try a new user profile, and post back any results please.

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