Product ID Does Not Match

[Spincial]

When Trying To Use Cloud Recovery Tool When I Put The Product Number It Says Is Invalid

[Raj_05]

Hi @Spincial,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you're trying to use the HP Cloud Recovery Tool and it's giving you an "Invalid Product Number" error, here are some steps you can take to troubleshoot the issue.

Verify the Product Number:

• Double-check the product number you entered. Make sure you didn't accidentally type in a wrong character or digit. The product number is typically located on a sticker on the side or bottom of your HP Pavilion Gaming Desktop.

Use the Correct Format:

• Ensure that you are entering the product number in the correct format. HP product numbers are usually in the form of XXXXXX#ABA or similar. Make sure to include any dashes, special characters, or spaces if they are part of the product number.

Check for Typos:

• Carefully check for typos in the product number. It's easy to make mistakes when entering a long alphanumeric code.

Use a Different Source:

• If you are copying the product number from a website or document, try typing it manually instead. Sometimes copying and pasting can introduce hidden characters.

Update the Cloud Recovery Tool:

• Ensure that you are using the latest version of the HP Cloud Recovery Tool. Outdated software can sometimes cause compatibility issues.

Check Internet Connection:

• Ensure that your internet connection is stable and that there are no network issues that might be causing the tool to have trouble validating your product number.

Try Different Browsers or Devices:

• Sometimes, using a different web browser or device can resolve compatibility issues. Try accessing the Cloud Recovery Tool from a different browser or computer to see if that makes a difference.

By following these steps, you should be able to resolve the "Invalid Product Number" issue when using the HP Cloud Recovery Tool for your HP Pavilion Gaming Desktop.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support