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Tree2b
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Product information programmed into the system board is missing.

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HP Envy Desktop

HP Envy Desktop model #750-414

**Edited
Product number:X6F49AA

When I turn on my PC a message in blue appears and says "Invalid or missing product information.  The following product information programmed into the system board is missing or invalid.  System board 00a - product name, serial number, product number, product family, system board CT number.  For more information please visit hp.com/go/techcenter/startup.

 

I viewed my system information and in the field for "System board CT number" it's blank.  I'm not sure how to resolve this as I searched the HP site and can't find anything.   

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The_Fossette
HP Support Agent
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@Tree2b

 

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that you are getting an error saying product information missing when you start the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Did you replace the motherboard or any other component on the computer?

 

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c01443496

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

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KimDinAZ
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I have noticed the same error message.  No, I have not replaced the motherboard.  No changes have been made.  

 

The article from the HP Support Agent is not helpful to me.  Please provide real help.  

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The_Fossette
HP Support Agent
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@KimDinAZ,

 

If you have followed the steps in the article provided and still facing the issue, then I recommend you contact support and they will assist you in this regard.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

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KimDinAZ
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Tree2b,

Did you fix the problem?  

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