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HP Recommended
HP All-in-One 27-dp0167c
Microsoft Windows 11

Hello,

Inexperienced user here. My all in one desktop computer has perfectly fine specs and plenty of space on the disk and hard drive. Yet, when I open certain programs (Steam, explorer, etc.) The frame rate at which the program responds is extremely slow. My processor is an Intel Core i7-1065G7 CPU, and my computer is around two years old. I've tried everything, from restarting to verifying corrupted files to scanning for viruses. Any idea what the problem could be? Thanks!

1 REPLY 1
HP Recommended

hi

see

Operating System: Microsoft Windows 11

https://support.hp.com/in-en/document/c06618195

 
Windows 10 Home 64

 

https://support.hp.com/in-en/drivers/selfservice/hp-all-in-one-pc-27-dp0000wi/32516394

if so, when did the problems start?
is it up to date?
check

How to identify what is slowin...

 

please perform the hardware tests
everything is explained in this link

 

HP PCs - Testing for Hardware Failures | HP® Customer Support

 


An example of a failed test with Contact HP option

 

you may have an error code , failure ID (24-digit code) , as shown

 

if so, just give this code here

 

 

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Attention
A bios update is not without risk!
Be aware that if you are offered to do so, it will be at your own risk, the computer may become unusable, think about it



Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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