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Locked

‎06-23-2020 11:15 AM

HP Recommended
Product: HP Envy x360
Operating System: Microsoft Windows 10 (32-bit)

After restarting my PC following an update, I’m now prompted for a Bitlocker recovery key. I never installed Bitlocker. How do I get around this? 

4 people had the same question
2 REPLIES 2

‎06-27-2020 10:16 AM

HP Recommended

Did your problem solve? I have the exactly same issue from yesterday. I can not find the key in both Microsoft account and  Azure AD account. Just like yours, I did nothing,  but update. then the BitLocker key needed. Please let me know how to solve it if you have done it. Thank you. Best, Qingzhou

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‎06-27-2020 12:44 PM

HP Recommended

Hi Matt,

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region or the microsoft. 

 

Regards.

 

 

I work on behalf of HP.
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