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Prompt for a Bitlocker recovery key after an update.

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HP Envy x360
Microsoft Windows 10 (32-bit)

After restarting my PC following an update, I’m now prompted for a Bitlocker recovery key. I never installed Bitlocker. How do I get around this? 

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Did your problem solve? I have the exactly same issue from yesterday. I can not find the key in both Microsoft account and  Azure AD account. Just like yours, I did nothing,  but update. then the BitLocker key needed. Please let me know how to solve it if you have done it. Thank you. Best, Qingzhou

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Hi Matt,


Thank you for visiting the HP Support Community.


According to the Community's Rules of Participation:


4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.


Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region or the microsoft. 





I work on behalf of HP.
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