Questions & Concerns about Cloud Recovery

[Henrii_]

Hello people, I have questions regarding HP's Cloud Recovery system.

For some background information, I wanted to factory reset my laptop, but it won't allow me as I believe there are corrupted or missing files that prevent me from doing so (I think it's winload.efi that's broken). I try looking for forums and guides online, but I can't seem to find a solution. Ultimately, I heard about HP's Cloud Repair system, which I heard helps to factory reset laptops and similar devices. However, I do have some concerns before I try to attempt the process.

1) Is it fine for me to download the recovery package into the USB drive from the same computer I wanted to factory reset, or do I need another computer to download the package and THEN plug it onto the computer I want to factory reset.

2) What are the steps and process of the Cloud Recovery system? I looked at the video and other forums, and I'm still sort of confused.

Help and answers are deeply appreciated. 

[Kuroi_Kenshi]

Hi @Henrii_,

Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share the model name of your device?

We're looking forward to helping you get back up and running! 

Best regards,