RELOAD SOFTWARE AND DRIVERS

[jimmy195271]

Hello,

My hard drive crashed and I had to get someone to fix computer and they put in a SSD.  But some of my things don't work lik my CD plater and trying to downlaod drive to get it back

[Sneha_01]

Hi @jimmy195271,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you’re dealing with a couple of issues after the SSD installation. Here’s a step-by-step guide to help you get things back in order:

CD Drive Issues:

• Check Connections: Ensure that the CD drive is properly connected to your computer. Sometimes, a loose connection can cause it to stop working.
• Install Drivers: Windows should automatically install drivers for most CD drives, but if it didn’t, you can manually download the driver from the manufacturer’s website. Look up the model number of your CD drive and find the appropriate driver.
• Device Manager: Open Device Manager (right-click on the Start button and select “Device Manager”), find your CD drive under “DVD/CD-ROM drives,” and see if there are any error symbols next to it. If so, you might need to update the driver or troubleshoot the device.

Reinstall Software and Drivers:

• If some of your software was on the old hard drive and you didn’t back it up, you might need to reinstall it. For hardware drivers (like for the CD drive), visit the manufacturer’s website and download the latest drivers.
• If you had special drivers or software for the hardware (like the CD drive), reinstalling them can help.

Backup and Restore:

• If you have a backup of your old hard drive, you might be able to restore some of your settings and files. Use backup software or tools provided by your previous system to recover these files.

Windows Update:

• Sometimes running Windows Update can help with driver issues. Make sure your system is up to date by going to Settings > Update & Security > Windows Update and checking for updates.

Check Compatibility:

• Ensure that all your hardware components (including the CD drive) are compatible with your new SSD and the operating system you’re using.

If you run into specific error messages or issues, let me know, and I can offer more detailed help!

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support