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HP Recommended
HP Pavilion Gaming Desktop TG01-2170m CTO
Microsoft Windows 11

My HP Pavilion Gaming Desktop keeps restarting at random times mainly when I play games, I think it might be hardware issues but it could also be overheating. I don't know what to do, I need some help.

16 REPLIES 16
HP Recommended

Hello @Pacsonic22 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Start Windows <Device Manager>

- Expand <Display adapters>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

 

(3Please report your results

HP Recommended

Screenshot (5).pngScreenshot (8).png

HP Recommended

Hello @Pacsonic22 

 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

 

(2) Download and install

AMD Chipset driver

5.12.0.38 Rev.A1.9 MBMar 1, 2021Download

NVIDIA High-Definition (HD) Graphics Driver

30.0.15.1295 Rev.A1024.0 MBJun 6, 2022Download

Realtek High-Definition (HD) Audio Driver

6.0.9163.1 Rev.A39.4 MBJun 16, 2021Download

 

(3) Restart Windows

(4) Test again

(5) Please report your results

HP Recommended

Hello @Pacsonic22 

 

(1Download and install from Microsoft Apps Store

HP PC Hardware Diagnostics Windows

or

HP PC Hardware Diagnostics Windows v1.8.2.0

 

(2) Run <HP Diagnostics for Windows>

- Perform <all> tests

 

(3Please report your results ( error messages, take screenshots )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

HP Recommended

Screenshot (9).png

HP Recommended

a bit confusing but I think you were talking about these test?

HP Recommended

@Pacsonic22 wrote:

a bit confusing but I think you were talking about these test?


Yes. Please run Extensive tests.

 

Kind regards

HP Recommended

I think I did extensive testsScreenshot (10).png

HP Recommended

Hello @Pacsonic22 

 

We need to check CPU and GPU temperatures ...

 

(1CPU

Download, install and start <Open Hardware Monitor>

https://openhardwaremonitor.org/

--->>> take screenshot after a few minutes <idle>

--->>> take screenshot after a few minutes <working / gaming> 

(2GPU

Download, install and start <GPU-Z>

https://www.techpowerup.com/gpuz/

- click tab [sensors]

- Remember to select the right graphics chip/card on bottom

--->>> take screenshot after a few minutes <idle>

--->>> take screenshot after a few minutes <working / gaming> 

 

(3Please report your results

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.