Random Restarts

[Pacsonic22]

My HP Pavilion Gaming Desktop keeps restarting at random times mainly when I play games, I think it might be hardware issues but it could also be overheating. I don't know what to do, I need some help.

[ub6424]

Hello @Pacsonic22 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Start Windows <Device Manager>

- Expand <Display adapters>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

(3) Please report your results

[Pacsonic22]

[ub6424]

Hello @Pacsonic22 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install

AMD Chipset driver

5.12.0.38 Rev.A

1.9 MB

Mar 1, 2021

Download

NVIDIA High-Definition (HD) Graphics Driver

30.0.15.1295 Rev.A

1024.0 MB

Jun 6, 2022

Download

Realtek High-Definition (HD) Audio Driver

6.0.9163.1 Rev.A

39.4 MB

Jun 16, 2021

Download

(3) Restart Windows

(4) Test again

(5) Please report your results

[ub6424]

Hello @Pacsonic22 

(1) Download and install from Microsoft Apps Store

HP PC Hardware Diagnostics Windows

or

HP PC Hardware Diagnostics Windows v1.8.2.0

(2) Run <HP Diagnostics for Windows>

- Perform <all> tests

(3) Please report your results ( error messages, take screenshots )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

[Pacsonic22]

A 

[Pacsonic22]

a bit confusing but I think you were talking about these test?

[ub6424]

---

@Pacsonic22 wrote:

a bit confusing but I think you were talking about these test?

---

Yes. Please run Extensive tests.

Kind regards

[Pacsonic22]

I think I did extensive tests

[ub6424]

Hello @Pacsonic22 

We need to check CPU and GPU temperatures ...

(1) CPU

Download, install and start <Open Hardware Monitor>

https://openhardwaremonitor.org/

--->>> take screenshot after a few minutes <idle>

--->>> take screenshot after a few minutes <working / gaming> 

(2) GPU

Download, install and start <GPU-Z>

https://www.techpowerup.com/gpuz/

- click tab [sensors]

- Remember to select the right graphics chip/card on bottom

--->>> take screenshot after a few minutes <idle>

--->>> take screenshot after a few minutes <working / gaming> 

(3) Please report your results