• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎10-10-2026 04:24 PM

HP Recommended

Thank you so much! I really appreciate your advice and help. Sure has been a frustrating problem. I will do as you suggested by leaving the computer on and changing the usb ports when it goes to black screen. Thanks again! 

Reply
Was this reply helpful? Yes No

‎10-12-2026 08:27 AM - edited ‎10-12-2026 08:30 AM

HP Recommended

Hi Diane,

 

My pleasure.

 

You might find a solution to your PC's random crashing problem in this Forum Thread.

 

Other Forum members are seeing the same 0x139 error.

 

I would never have thought installed HP software could be causing the problem.

 

Regards

Reply
Was this reply helpful? Yes No

‎10-12-2026 08:32 AM

HP Recommended

Thank you! I will check it out. I know I can't be the only one with this problem. Since we last talked my computer has been fine but I'm always waiting for it happen again. thanks again! 

Reply
Was this reply helpful? Yes No

‎10-12-2026 09:32 AM

HP Recommended

Greetings @Diane1016 

 

My pleasure.

 

Regards

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->